Messaging staff about a result interferes with filing.

not a caching issue?

No, I can restart synapse and the result is there.

Happened another 5 times.
When I file it ... it's gone ... but when it refreshes seconds later ... it comes back.

Well, I think I have this figured out.
When I send the message, I have to leave results. (which I dont like)
When I go back to results, I usually file the item right away.
2 or 3 seconds later it refreshes ... and my filed results come back.

Is it possible to send a message from the INBOX ? Not even going to Messages ?

Well, I can't replicate this error.
From dashboard/results, click on "Staff" and send a message.
Get a message sent poup.
Click on the dashboard/results again, and file it.
It remains filed.

I keep getting it.


I can't seem to find a pattern to how it happens.

I don't think it is related to messaging staff.

You will need to reliably reproduce this in order for this to be fixed

Had it happen again.

Sometimes I have to click a result in my inbox because it doesnt open automatically.
It might be that.

Happened again. This time it was after I sent a message to my [staff] in the previous result.

Happened again. This time it was after I sent a message to my [staff] in the previous result.

After I send a message to my staff about a result.

I then see the appointments refresh.

and then the result that I just filed comes back !

I then get this popup afterwards

Which I dont use ... I always click

After I click , I never get the .jpg view again ... until I send a message about a result to my staff ... go back to results .... [File] result ....

It's pretty repeatable for me now.

I think I've figured it out.
I am able to replicate or avoid the issue.

The reason for the result "not filing" is I am filing too early (Synapse isn't ready)

After sending the message....
I close this

Then click on the

to bring the results back.

I usually hit file right away ...


The problem is .... I dont know when Synapse is ready for me to file.
I can tell (I think, some of the time) it is ready to file by waiting for the Apppointments to refresh.


Is there a way of preventing before synapse is ready ?

I tried this. I sent a message to myself. After the ok comes up, I click on "File" which I can still see in the results pane ( shrunk), and it works. I didn't need to switch to full size results pane.

That works.
Interesting work around

Everything is asynchronous so sometimes you get issues like this.

After I click [File] and then expand the Results .. it takes 9 seconds for the Results to get ready. That's a long time !

how many results do you have to classify?